bikeINN Reviews

Worst customer service I have ever had - no item and 6 months later still no refund- absolute disgrace - do not use!

I'm always a little bit nervous when dealing with a company from another country. However this order really did arrive the next day even though it was delivered to my home in the UK from Barcelona. Tracking of the order was good and so was communication letting me know the status of the order. I ordered a cyclists hydraulic brake bleeding kit from them and the price was well below what I would have paid in the UK even though I admit I decided to go for their premium postage which did put the price up a bit, but it was worth it.

This is the second time I have ordered from them where I paid for expedited shipping and they sent it with the cheaper, slower method. Also, their estimates for arrival are TERRIBLE. I've never gotten anything from this business when they said it would arrive.

I recently purchased a reverse components single speed conversion kit on bikeinn and it arrived in just under three weeks which is very quick considering it was shipping from Spain during COVID times. I will definitely be shopping with them again.

Very bad costumer service
The suggested the wrong size, and to return the item I had to pay more than the initial shipping cost
On the phone they do not care, and do not solve anything
I didn't wanted a refund. I wanted the correct size
It took them more than 2 weeks to refund me
I do not recomend them

Fast delivery, good communication

good delivery
good product

I have been scammed by Bikeinn. I placed an order for parts to build a new bike wheel (spokes, rims, tire, etc). A week after placing the order, i checked the status to see one item (spokes) listed as 'may be out of stock'. I inquired with customer service who told me they were definitely out of stock, despite already selling them to me. I was then told to change my cart myselfto replace the item. I looked in to this but seemed to be susceptible to an extra fee. Customer service reassured me this was the right approach. So, I went through the process. At Checkout for adding the new item to my cart, the price was deceptively displayed to hide an extra shipping charge. After payment, i was shown to have paid for a new product, plus a new shipping charge, despite the original order not yet being shipped. Then i tried to remove the old product from my order. They did not credit me back to value of this order.

Now, I am being charged for my original order, including the part not being deliver, plus the replacement part, plus the original shipping, plus an extra hidden shipping for the replacement part.

I ordered a rain jacket from Bikeinn which arrived in good time but was far too small. I followed their returns procedure and returned the jacket (at my expense) on 4.2.21. but have still not received my refund. All I get are lame excuses blaming Brexit, Customs and Covid ! all of which were around when I received the jacket with no delays encountered.

Having ordered a MAXLE lite from bike inn to replace the current one I have, unfortunately the specs were not as clear to me so I have ordered the wrong one, however that’s not the issue, the problem is that when trying to make a return any time I try to click on my account it reverts the page back to Spanish, this makes it difficult to navigate and impossible to make a return. It would seem this has been an ongoing issue for them that they clearly refuse to fix. 3/10 Would not recommend.

Excellent customer service, prompt turnaround time, and delivered AHEAD of time, couldn't be happier ????

Envoie rapide et bon prix.